Who we are and what we do:
The team supports education establishments operating busy and hectic schedules with a best-in-class technical support service.

Why we need your information and how we use it:
We collect personal data and this will be used to undertake the following;

  • To provide you with the and monitor appropriate services;
  • Help us develop and improve our services;
  • Complete statistical return to Government departments;
  • Measure whether our services are improving the provision of ICT services;
  • To maintain our own accounts and records;

The lawful basis for processing your personal data as set out in Article 6 of the GDPR is the following;
Contract: the processing is necessary for a contract we have with yourself.

What type of information is collected from you:
In order to effectively and efficiently provide the services to you the following information is collected for support calls:

  • Name
  • Email address
  • Contact number

Whom your information may be shared with (internally and externally):
Your data may be shared with the following:

  • Internal departments
  • Greenwich Service Solutions Limited
  • Royal Borough of Greenwich
  • Suppliers
  • Other third-party organisations, as allowed by law
  • Other partner agencies that provide services on our behalf
  • Agencies with whom we have a duty to co-operate, such as police

How long we keep your information (Retention policy):
Personal data will not be retained for longer than necessary in relation to the purposes for which they were collected and will be kept for the duration of the contract and up to 6 months after the expiry or termination of the contract.